Monday, 26 March 2012

Tracking Key Performance Indicators

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Maximizing IT Investments March 26, 2012
To better understand customer experience, it is important to track certain key performance indicators (KPIs). By closely monitoring these KPIs in real time, companies can spot service degradations and possibly preempt their impact on customers. This slideshow features the top five KPIs to watch, as identified by Empirix. Read more >
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Excerpt from
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