Keep Customers Happy by Tracking KPIs

Finding us in your spam mailbox? Please add us to your address book! Trouble viewing this email? View in Browser  Manage my subscriptions Daily Edge March 21, 2012 Top Five Tips To Keep Your Customer Happy — Network Performance Tech issues, even small ones, can have an enormous impact on a company's ability to consistently deliver a positive customer experience. Frustrated customers today have no problem taking their business elsewhere, and they're likely to tell others about their experience via social media outlets, such as Twitter. To better understand customer experience, it is important to track certain key performance indicators (KPIs). By closely monitoring these KPIs in real-time, companies can spot service degradations and possibly preempt their impact on customers. Read more > Get the Infrastructure RSS Feed   Database Consolidation Models — Benefits of the Private Cloud This white paper describes how to successfully consolidate your database onto a private cloud through several deployment models. Download now > Blogs Carl Weinschenk Data and Telecom Wither or Whither DSL? Mike Vizard IT Unmasked Optimizing Mobile and Cloud Application Performance in the Enterprise Don Tennant From Under the Rug Cold, Hard Fact: You're Not Indispensable at Work Extend Your Skills to DB2 Anytime   This online learning option gives you access to this self-paced workshop anytime, so you can learn on your own schedule. Access now > A Humorous Look at Dumb Smartphone Users Smartphones are everywhere, even places they probably shouldn't be. Through the adventures of "CHIEF & CHUCK," the folks at CA Technologies share a bit of humor regarding the pervasive use of smartphones. Greater Visibility into Unstructured Data With the vast majority of increased data loads due to unstructured data, it's no surprise that many organizations are looking to add more structure to the chaos. And since you can't manage what you can't see, higher visibility is a top priority. Download: Meeting Checklist Successful meetings start with a plan of action. This checklist will help ensure that you have the right players at the table and that you take the needed steps to meet your meeting objectives. Featured White Papers Mining Big Value: Key Requirements to Build a Big Data Infrastructure Learn about a data management appliance that can help you acquire and organize diverse data types and analyze them alongside your existing data. •  Data Quality Problems: Top Ten Root Causes (and How to Fix Them) •  Complete Web Protection: The Four Rules You Must Know •  Tape Fallacies Exposed — The Future of Tape Is Still Bright "Ultimately, SMBs should only deploy the iPad if actual benefits can be realized at a cost-effective price, and not based merely on the release of new hardware." Excerpt from Paul Mah SMB Tech Latest White Papers How a Database Breach Compromises 75% of Your Records Compare Virtualization Platforms for Your Data Center Effective Storage Management Design for the Cloud Managing Mobility: A New eBook for Dummies This e-mail is sent by: IT Business Edge, property of QuinStreet, Inc. Attn: Newsletter Subscription Dept. 950 Tower Lane, 6th Floor Foster City, CA 94404 Copyright © 2012 QuinStreet, Inc. All rights reserved. E-mail Reports Sign up for these additional e-mail reports to get the best return on your company's technology and talent: •  Aligning IT & Business Goals    •  Optimizing Infrastructure    •  Integrating the Enterprise    •  Maximizing IT Investments    •  Business Tools & Templates •  IT Careers •  Leveraging Enterprise Software •  Managing Compliance Standards •  Mobile and Telecom •  Fortifying Network Security •  Daily Edge Privacy Policy     Manage Subscriptions     Unsubscribe     Contact Us     How to Advertise