Caring for Customers the Right Way with Social Media

Finding us in your spam mailbox? Please add us to your address book! Trouble viewing this email? View in Browser  Manage my subscriptions Aligning IT and Business Goals November 30, 2011 Five Best Practices for Social Media Customer Care A tremendous new customer service opportunity has emerged with the adoption of social media by consumers and the ability for companies to effectively listen to and track conversations about their brands. Tapping into the larger talent pool is one of many strategies companies are using to provide positive customer experiences on the social Web. Read more > Featured White Papers Business Intelligence on the Cloud: An Introduction This white paper provides an overview of cloud computing, along with a cloud platform solution that is particularly suited for BI deployment success. •  Stop Taking the Heat for Storage Growth: Save This, Not That •  The Fine Art of Teleworking — Key Challenges & Benefits •  Beyond the Hype: What Big Data Means for You Premium Tools Cloud Computing Foundation Certification Kit Cloud computing is a topic you need to be well versed at iif you want your IT management career to advance. This downloadable resource will step you through the services available, deployment models and security risks associated with Cloud Computing. Use this 185 page eBook and access to a unique eLearning experience to grow your career. •  The Complete IT Policy Kit •  The Strategic IT Planning Bundle •  The ITIL V3 Foundation Certification Kit IT Marketplace Latest White Papers The App Performance Almanac: A Year's Worth of APM Guidance Security & the Cloud: Augment or Abdicate? Better Data-driven Decisions: Three Keys You Must Know Creating a Strategic BCDR Plan The Business Impact of the iCloud Ecosystem Learn about what the numerous innovations, new players, and partnerships in the evolving Cloud space can do for your business. Download Now > "Though the industry has been talking about IPv6 for a decade, it still is not certain whether the commitment will be made." Excerpt from Carl Weinschenk Data and Telecom Ten Ways to Optimize SharePoint 2010 for Peak Performance Planning for authentication, performance, capacity and future growth, either at the initial design phase or after deployment is one of the most important exercises of building and maintaining SharePoint 2010, says Azaleos. 'Tis the Season to Be Grateful: Top 5 Triggers for 'Thank You' Emails Campaigner, an email marketing service, is sharing five ways for businesses to show gratitude to customers using event-driven email campaigns. Policy Excellence in Six Steps Organizations need to take a systematic and proactive approach to risk mitigation if they are to be better prepared to satisfy evolving legal and regulatory requirements, manage the costs of compliance and realize competitive advantage. Blogs Susan Hall Charting Your IT Career Will Intense Culture Come Back to Bite Zynga? Arthur Cole Infrastructure Which Cloud Is the Right Cloud? Ann All Business of Tech CIOs Focusing Less on Infrastructure, More on Innovation The Quest for Mobile Optimization   Learn to overcome the challenges of delivering an optimized client experience, from WANs to mobile networks. Download now > This e-mail is sent by: NarrowCast Group, LLC, 10400 Linn Station Road, Suite 100, Louisville, KY 40223 Copyright ©2003-2011 NarrowCast Group, LLC. All Rights Reserved. E-mail Reports Sign up for these additional e-mail reports to get the best return on your company's technology and talent: •  Aligning IT & Business Goals    •  Optimizing Infrastructure    •  Integrating the Enterprise    •  Maximizing IT Investments    •  Business Tools & Templates •  IT Careers •  Leveraging Enterprise Software •  Managing Compliance Standards •  Mobile and Telecom •  Fortifying Network Security •  CTO Edge Update •  Daily Edge Privacy Policy     Manage Subscriptions     Unsubscribe     Contact Us     How to Advertise