Customer Touch Points: A Best Practices Methodology for the Call Center

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		IT Business Edge regularly scans its database to seek out white papers and solutions that are most aligned with the latest issues facing professionals like yourself. For a limited time, you can download these resources to learn about developing practices, products and services in the key areas that matter most to your business. Customer Touch Points: A Best Practices Methodology for the Call Center Read this technology brief to learn how tracking the interplay between various customer touch points can provide the feedback you need to more easily identify meaningful key performance indicators. DOWNLOAD Transform Your Contact Center — and Lower Your TCO — with SIP This article invites you to look at what your network looks like today and where you can consolidate to simplify operations and lower costs. DOWNLOAD Application Performance Monitoring — A Comprehensive Market Overview Read this Gartner analyst report to learn about vendors and their solutions vying for a share in the $2 billion marketplace for application performance monitoring (APM), including a brief study of each vendor's APM strengths and weaknesses. DOWNLOAD Working for Your Success, The IT Business Edge Team
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